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Terms and Policies

Our Commitment:

We value our customers immensely and therefore always strive to create the maximum value for them. Our customer service forms a big part of our commitment and therefore we want to be completely honest and transparent about our policies before engagement. We want our customers to have a smooth and hassle-free purchase experience and are focused towards improving our processes and methods continually.

Below please read-through our terms and policies:

Shipping Policy:

We provide standard free of cost delivery on all online orders. The orders are processed from Monday to Friday between 8:00 A.M. to 5:00 P.M. IST. Items are shipped within 1-3 business days from the date of order. Please allow an additional 5-10 business days for transit time for a door delivery.

Before each shipment leaves our warehouse, we take a picture of the packaging, to ensure you never get a damaged parcel. In case if you receive an item in damaged condition, then please inform us immediately and we will ensure a free replacement. We will have to take this up with our shipper and therefore, we request you to take pictures of the damaged package before returning the shipment.

Returns, Refunds and Cancellation Policy:

Once an order is placed, we assume that you have reviewed the product carefully with all its features, before making a final decision. We will take your order as final and will immediately start processing it. However, in case you wish to cancel your order, you can do so within 48 hours of placing your order. If the order has not shipped out, a full refund will be processed with 7 – 10 business days of cancellation. Order cancellation for processed orders attract processing fee from payment gateways (if the payment was made online) and pick-up charges from our delivery partners.

We do not entertain cancellation for orders that have already been sent out for delivery.

A product which is delivered as per order terms, cannot be returned. Only in case of genuine manufacturing defect, that we will replace the product free of cost, after inspecting the defect carefully. All our products are quality tested, inspected and profiled, before they leave our warehouse. For defective products, your replacement order or refund (if you wish to cancel your order), will be processed within 7-10 business days. Please read our damaged goods returns policy.

We are not perfect! and therefore in case of a scenario, where you have received an incorrect product as a result of our error in processing your order, then you shall be eligible to receive a full refund of the online payment. The replacement product will be shipped back to you at no additional cost. We only request you keep the original packaging intact. Returned items in marked or damaged boxes may be refused by our shipper.

If you wish to cancel or return a wrongly delivered product, then please contact us (email: sales@greenlush.in) with your purchase order number and we will instruct you on the next step to initiate your return.

In case of any other issue pertaining to your order and delivery, please do not hesitate to contact us. We promise you to go an extra mile to address your request.

Damaged Goods Return Policy:

As stated earlier, we thoroughly quality check our products before delivery. However, in case you face any oversight on our part as a result of which you receive a damaged product, then you shall be eligible to receive a full refund of your online payment. For any such damages, please inform us within 7 business days from delivery. Although we are pretty straight forward in accepting our mistakes, however, in order to ensure genuine damages, the following conditions are applicable:

  1. That the damage is not caused during the assembly of the product. (we therefore urge you to go through assembly instructions and video before installation)

  2. There are no misplaced or missing parts, which otherwise accompanied the shipment.

  3. There are no modifications performed on the product.

  4. Product is returned with original packaging, including the complete set of accessories and fittings.

Jurisdiction:

Greenlush Gardens LLP is a registered entity as per Limited Liability Partnership Act 2008 in India. The products sold on our website are for sale and delivery within Indian Territory only. Our entity is governed by the laws applicable in India.

Payment Policy:

Our website uses the services of our payment gateway partner PayUMoney, to process all your online payments. You can make online payment via methods supported by PayUMoney, which includes debit cards, credit cards and internet banking.

We also provide Cash on Delivery payment facility.

Since our payment gateway is operated by a third party, any dispute arising out of bad payment gateway or failed transaction, is out of our scope of liability. In such a scenario, we request you to pursue the matter with respective bank or payment gateway for resolution. You can always contact us to find out if your payment was successfully credited with us or not.

Online Pricing and Taxation Policy:

We are GST compliant and therefore all our bills will come with clear indication on taxes. Prices on our online store are inclusive of GST (Goods and Service Tax) and delivery charges. There are no hidden or extra charges to be paid on top of the product price.

Custom Orders:

If you are happy with our product and wish to discuss if you might have a custom order for your friends and family, then we shall be happy to discuss.

Assembly Instructions:

Our products use 100% FSC certified SOFT wood.

It could sometimes be difficult to assemble the product without clearly understanding the instructions and may result in unnecessary frustration and damage on the product. We therefore urge you to read assembly instructions carefully before you begin installation. Our package will include detailed, graphically illustrated assembly instructions. Additionally you will find product assembly videos on our website/ youtube channel, for your quick understanding. Please take a few minutes before assembly to read the instructions carefully and if possible to also checkout assembly videos, which provide tips and tricks for quick assembly.

Please also read our FAQ section to get answers to most frequently asked questions on VegTrug assembly and set-up.

Privacy Policy:

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you advise you on how we gather, utilize, impart and make utilization of individual data. The following blueprints our privacy policy:

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will gather and utilize individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.

  • We will just hold individual data for the length of time essential for the satisfaction of those reasons.

  • We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.

  • Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.

  • We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.

  • We will promptly provide customers with access to our policies and procedures for the administration of individual data.

  • Our website and online store is secured with 256 bit data encryption and therefore we do not store or have access to your personal financial information processed through payment gateway.

  • Our website does not install or use cookies for tracking.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

Customer Service:

We are always eager to hear from you and will be very happy to address any of your questions, issues or product related queries. You can email us at sales@greenlush.in or call us on +91-8238797588 between 8:00 A.M. and 5:00 P.M. IST, Monday to Friday.

You can also write to us via the contact form on our contact page or visit us in Ahmedabad at our office address:

Greenlush Gardens LLP,

406, Vraj Bhoomi Complex,

Off. C. G. Road, Navrangpura,

Ahmedabad 380 009,

Gujarat.